The Good Homes Alliance (GHA) is partnering with the Future Homes Hun and Pollard Thomas Edwards Architects on the production of an exciting new guide – with a working title “Home Renters Guide – Rental customer journey for low energy homes – hints & tips for landlords and managing agents.” This guide is intended for developer, landlords and managing agents of low / medium rise rented homes and will be full of hints, tips and case studies.
Supporting customers in understanding and running their low-energy homes—often featuring unfamiliar technologies and heating characteristics—is a challenge. This communication challenge is in many ways more difficult for the rental sector. Landlords and Managing Agents need to support residents, who may have had minimal choice over the specification of their home, understand these new technologies and the best ways to live within them.
To discuss this, and support the development of the guide, the GHA facilitated a workshop with Housing Association and Local Authority members to share best practice and lessons learned on the handover and management of low energy homes. Attendees have since been involved in 1:1 interviews to better articulate their knowledge and experience of resident customer journey.
The guide will be available in June, and we are inviting a wider group of GHA members to get involved – either by providing a short relevant case study, or participating in peer review of a draft.
Please contact Laura Broderick (laura@goodhomes.org.uk) by Friday 17th April to express interest in helping with either aspect.
Image by wirestock on Freepik – An aerial view of new houses in Bridgwater, Somerset, UK