Part of the Future Homes Standard Essentials Series, this event is hosted by the Future Homes Hub with support from the Good Homes Alliance.
About
The transition to the Future Homes Standard (FHS) represents a fundamental shift in homebuilding. To ensure success, industry professionals must move beyond simply delivering buildings to owning the complete customer journey.
Join GHA’s chair, and Programme Director, on 17th July to explore practical strategies for supporting residents in low-energy, all-electric homes. From marketing and sales and lettings to proactive aftercare and maintenance, every interaction is a critical opportunity to build confidence in unfamiliar technologies like heat pumps, solar PV, and the role of smart time-of-use energy tariffs.
This session is tailored for:
- Sales and Lettings: Learn to act as educators, explaining new technologies and beneficial lifestyle habits in everyday language.
- Resident Engagement: Gain techniques to manage expectations, improve handovers and enhance aftercare.
- Maintenance and Asset Teams: Discover how better communication reduces avoidable customer queries, unnecessary call-outs and improves overall customer satisfaction.
Register now to gain actionable insights from leading organisations and learn how to embed these “Hints & Tips” to enhance customer satisfaction and building performance.
Speakers
Meet the Speakers
- Dr Tom Dollard – Partner – Sustainability and Innovation, Pollard Thomas Edwards (PTE) and Chair, Good Homes Alliance CIC
- Laura Broderick – Programme Director, Good Homes Alliance CIC
- Katie Gilmartin – Head of Business Development & Innovation, Platform Housing Group